Most items sold on Letslighting may be returned for a refund within 30 days upon receiving your order if they meet all applicable return & exchange requirements listed below.

1. Return & Exchange Requirements for Return-Eligible Items

• All items must be in the same condition that you received it, unworn or unused, with tags, and in their original packaging.
  
• When returning or exchanging items, customers must use a shipping method providing tracking information.

Please Note:
Items returned without authorization will not be accepted. We will not be responsible for any lost return/exchange.

2. Non-returnable items:

On-sale items or gift cards are non-refundable. Damage/Lost caused by customers is non-refundable.

3. General Return Process

• Return Method: By Mail
  
• Initiate a return: Please email us at contact@letslighting.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility of your return request within 3 business days.
  
• Ship the item back: If your return is accepted, we’ll send you the return address and you should return items using your own shipping label.

4. Return Charge

If the return is due to our problems ( such as incorrect products, or quality problems with products ), we will provide a full refund, including the return shipping fee, for you.

If the return is due to buyers’ problems ( such: as don’t like/ unwanting the item, or ordering the wrong product/size ), you should pay the freight and a restocking fee ( 10% of the product price ).

5. Our Terms of Service

This website is operated by Letslighting. Throughout the site, the terms "we", "us", and "our" refer to Letslighting. Letslighting offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

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6. Company Information

Company Name: HONG KONG FENGRUI TRADING COMPANY LIMITED

Company Address: ROOM D07, 8/F, PHASE 2, KAI TAK FACTORY BUILDING, 99 KING FUK STREET, SAN PO KONG, HONG KONG

Phone: +852 6660 1719

Note: This address does not accept returns. For returns, please contact our customer service team for assistance.

7. Contact Us

Do you have any further questions regarding your return? Contact our customer service team by email: contact@letslighting.com